Rules and Procedures for Returns

To optimize our procedure for returning goods to our warehouses in Viborg, the following return process must be followed. This ensures that you, as a customer, receive prompt handling of your return shipments, whether it concerns crediting, repairs, or exchanges. For incorrect deliveries, visible defects, errors, or general complaints about deliveries, there is an eight-day return period from the date of receipt. Complaints after use and washing are only accepted if the reported defect was hidden and impossible to detect upon receipt, and they must otherwise comply with the international complaint rules for 24 months. When handling returned goods, a return document system is used to ensure that the process runs smoothly through our internal procedures.

To ensure correct handling of return cases, the following steps must be followed:

• The customer downloads and completes the return form (available above).
• The completed form is sent to info@nybo.com or by email to your regular contact person.
• After processing by the internal sales team, the form is returned to the customer with a return goods number.

The returned item(s) must then be sent along with a printed copy of the return form to:

Nybo Workwear A/S

Industrivej 24

8800 Viborg

ATT: Returns

If this procedure is not followed, Nybo Workwear A/S reserves the right to reject the return case and return the shipment to the sender at the sender’s expense.

Owner Information

Unless it concerns a complaint case, Nybo Workwear A/S reserves the right to reject returns of clothing if the item:

• Has been used or washed
• Has unpleasant odors
• Has a logo applied via embroidery, printing, transfer, or sewn-on emblem
• Contains an embedded chip or personal marking
• Is a special item, meaning it is not part of our standard range

For further information, please refer to our Terms of Sale and Delivery here: